SHIPPING & RETURNS
All parcels will be sent out the next working day if in stock (you will be notified of this beforehand if the order is custom made or not in stock).
For UK customers our standard delivery is Royal Mail 1st Class Signed For (1-3 working days).
You get the option to use Royal Mail Special Next Day Delivery at an extra cost.
All international parcels have the same policy as UK parcels, however lead times can vary from 3-28 working days depending on the country.
Rest assured, in any instance we are working around the clock to get your order to you!
RETURN & EXCHANGE POLICY
Many of our items are custom made order. For any order that is custom made to order there is a strict no exchange or return policy.
If the item you purchased is something we already stock (a readily made product), you will be able to return this item to us (you would pay return postage fees) so long has the seal of the item has not been opened as it is then deemed as used.
If the product is has defects or is the incorrect order, we will bear the returning shipping cost.
For any sale items, returns are not available and it is exchange only. You will also pay returning shipping costs and will be given an online credit note to use in our store (expires after 12 months).